Troubleshoot remote computer problems

Do you always drive a long way to solve the computer problems for your friends? Do you always feel bored to describe how to solve the computer problem over the phone? As Internet becomes more and more popular nowadays, why not make a video tutorial in minutes to send to your friends, to help them out of the trouble as you are there!

"Show me live" is wining a place alongside "tell me in words". Each computer program that you purchased has three types of documentation, the software manual, internal software help document, and the online help program. But one thing users absolutely hate is to reading boring documentation, especially the entire program manual that comes with the software.



Users tend to get online support or help rather than reading help documents. They think online support is a more effective way in solving problems. Though some of the troubleshootings have been written on the internal software help documents, they still ask it on the online support forum or the help system to get quicker response.

How to enhance the efficiency of the software training and online help? One way to solve these problems is making many video tutorials for the software utility using screen recording software. For example, making tutorial video of software getting started and establishing the website help center are the wonderful ways to save the customer support cost. 3-7 minutes of live video tutorial per 1 MB is claimed for download and display. And it would be better if the video tutorial can be played with audio and annotations. The following features may be considered as Bonus criteria.

1. Cost: No more than $200.

2. Output format: There are two popular output formats of screen recording software, swf(flash movie) and avi(normal video). The flash format has much smaller file size than avi. As mentioned previously, smaller size is friendly for web transmitting.

3. Audio: The capability of narration audio is very important. Video with narration is easy to illustrate the problems.

4. User Friendly: Easy to use of product in building and generating video tutorial is a key component for screen recording software.


5. Cross Platform from the User Viewpoint: The best way to view the video tutorial is from browser (Internet explorer 6.0/7.0, Mozilla 1.0, Netscape 6, Safari, Opera or higher). The flash file format is the best choice which can be viewed in different browsers.

6. Recording quality: The quality of the video must be really legible for users.

7. LMS/CMS support: If the publishing files support the Learning Management System and Content Management System, that would be better.


With these requirements, we compareWondershare DemoCreator with DemoBuilderand Flash Demo Builder. DemoCreator provides a highly efficient and cost-effective method of making flash video tutorial. The cost, easy-to-use, recording quality and LMS support are shinning points of DemoCreator.

The following is a MS Outlook flash video tutorial by screen recording. It may take you a moment to load the flash movie. Your patience would be appreciated.



Learn more from: http://www.sameshow.com/demo-creator.html

View samples from: http://www.sameshow.com/democreator/create-software-demo-samples.html